I want to contact customer service
I need help, how do I contact you?
Forgotten booking reference number?
I haven't received my tickets for an event, can I arrange box office collection?
Confirmation email not received?
How to use the Customer Service contact form?
I am no longer able to attend due to a personal circumstance?
Can I have a refund?
How do I track my order?
I want to speak to someone regarding call charges.
Where are my tickets?
When will I receive my e-tickets?
Trying to place an order but I keep getting an error message
I have purchased tickets for a friend/family member but it says Lead Booker must attend
I purchased Ticketplan, can I have a refund?
Made a mistake when booking?
General Box Office information
I don't have my tickets, I thought they were E-Tickets?
Can we get in touch via social media?
I have placed an order but when I go to track it, it says it doesn't exist?
What happens if my tickets don't arrive before I leave?
Do I have to print out my tickets if I have PDF tickets?
How do I change my address?
Cancellation, change or postponement of an event
Cancellation and lost ticket information for Glastonbury Festival 2020
I would like a refund because one of our guests can no longer attend, is this possible?
I have only just bought these tickets and realised I am not able to attend, can I have a refund?
User Account - More information
I would like to change the name on my order
Can I change my order from being despatched to either collection or E-Ticket?