Welcome to the Support Centre

Please type the name of your event below to get event specific answers.
If you cannot find your event, please type a general question.

I want to contact customer service.

Got a question? Why not see if your question can be answered here. There is a lot of information in our knowledge base. Enter your question in the search bar to find your answer. Most questions can be answered here without the need to speak to an advisor.

 

If your question is not being answered, please rephrase again, making sure your question, is short, simple and avoiding specific details. Examples below:

 

  • Can I track my order?
  • When does my event take place?
  • What are the opening times?

 

If you are still unable to find your answer, the best way to get in touch is via email. Simply track your order by visiting our customer service area

 

To track your order please ensure that the correct reference number is entered along with one of the following; Post code, full telephone number or last 4 digits of the payment card. If you do not have your reference number to track your order, please read here.