Welcome to the Support Centre

Please type the name of your event below to get event specific answers.
If you cannot find your event, please type a general question.

How do I make a complaint?

We hope that you'll never have to make a complaint, but if you do, please manage your order here and use our customer service contact form.


Please use the 'General Enquiry' option and this will go to the relevant department. You will then receive a response to your complaint via email.


Please allow up to 28 working days for a response to your complaint.