Welcome to the Support Centre

Please type the name of your event below to get event specific answers.
If you cannot find your event, please type a general question.

Where are my tickets?

The vast majority of our tickets are generally despatched 7-10 days before the event. If your tickets have been sent via standard post they will generally take 2-3 working days to arrive. If sent via a secure method, the tracking information will be in your confirmation email.


We are not able to send the tickets to you earlier unfortunately. Once your order has been despatched you will be notified via email. 


If you do not receive your tickets two working days before the event please click here to manage your order and click Request replacement tickets, if this button does not appear please contact our customer service team via the contact form which can be found at the bottom of the page.


If you have E-Tickets, these can be downloaded via the link within your confirmation email, or alternatively track your order and click Download tickets.


Your tickets can be shown on your device, they do not need to be printed.