Welcome to the Support Centre

Please type the name of your event below to get event specific answers.
If you cannot find your event, please type a general question.

My tickets have not arrived

Tickets may not arrive until the week of the event. Unfortunately we do not have the facility to reprint orders if your order has been despatched but not received. If you do not receive your tickets two working days before the event please manage your order and click Request replacement tickets, if this button does not appear please contact our customer service team via the contact form which can be found at the bottom of the page to see if this can be arranged.


If you have been informed that your tickets are for Box Office Collection then please take your booking reference number, the card that you booked with and another form of ID. If you no longer have the card that you booked with please take along photo ID.