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I have not received my refund

Due to current events, our team is very busy, we apologise for any delays in advance. We are working as fast as we can to process your refund for you. If you have already requested a refund for an event that has cancelled, please bear with us during this time. Your request is in hand and our team will get back to you as soon as possible.


Once your refund has been processed, please allow 10-14 working days for refunds to clear.


When an event is cancelled or postponed, you will be given the option to keep your order or return them for a face value refund. If this is the case, please visit My event has been cancelled for more information.